We are confident of providing a high quality service in all respects. If, however, you have any problems with the service we have provided for you, including any issues relating to our bills, then please let us know. In the first instance please contact the solicitor or fee earner dealing with your matter. If that does not resolve the problem to your satisfaction or you would prefer not to speak to the solicitor or fee earner, then please contact the person named as your next point of contact in the client care letter sent to you at the outset of the matter.
We will try and resolve any problem quickly and operate an internal complaints handling system to help us resolve the problem between ourselves. We value you and would not wish to think you have any reason to be unhappy with us. Therefore it is important that you immediately raise any concerns you may have with us.
If for any reason after concluding our complaints process we are unable to resolve the problem between us, then you may have the right to refer the matter to the Legal Ombudsman. This service is available to members of the public, very small businesses, charities, clubs and trusts.
There are time limits which apply to any complaint which you may wish to refer to the Legal Ombudsman. If you have used our internal complaints handling procedure and the matter has not been resolved to your satisfaction within 8 weeks of the complaint being made, you may straight away refer the complaint to the Legal Ombudsman. If you wish to use the Legal Ombudsman you must in any event refer the matter to them within six months of the date of any final written response by this firm.
Ordinarily you can ask the Legal Ombudsman to look at your complaint if:
If you are unhappy with our behaviour, you can refer your matter to the Solicitors Regulation Authority (SRA). The SRA can help you, or take action, when solicitors lie, steal, or break SRA rules.
Civil & Contractual Disputes – breach of contract, consumer rights, debt recovery.
Accident & Personal Injury Claims – road traffic accidents, workplace injuries, slips and trips.
Employment Disputes & Claims – unfair dismissal, redundancy, workplace discrimination, settlement agreements.
Residential Conveyancing (Buying & Selling Property) – Moving home, re-mortgaging, equity transfers.
Commercial Property Transactions – Handling the process of buying, selling, or leasing business premises.
Landlord & Tenant Matters – Tenancy agreements, disputes, lease renewals.
Divorce & Separation – Divorce proceedings, financial settlements, mediation.
Prenuptial & Cohabitation Agreements – Protecting assets before or during a relationship.
Child Arrangements & Custody – Residence, contact, parental responsibility.
Financial Provision & Maintenance – Child maintenance, spousal support, division of assets.
Local Authority Involvement & Social Care Cases – Advice if social services are involved with your family.
Care Proceedings & Court Hearings – Representing parents, guardians, and children.
Advice for Relatives & Interested Parties – Grandparents, extended family, and carers seeking rights or involvement.
Emergency Protection & Interim Orders – Urgent legal support when children are at immediate risk.
Making a Will – ensuring your wishes are carried out and assets protected.
Probate & Estate Administration – dealing with a loved one’s estate, from paperwork to distribution.
Lasting Powers of Attorney – appointing someone to make decisions on your behalf.
Trusts & Asset Protection – setting up trusts to manage inheritance, protect property, or plan for future care.
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